Bespoke Furniture Returns & Cancellation Policy
1. Order Cancellations
- As all our bespoke furniture is custom-made to order, cancellations are not permitted once production has started.
- If you wish to cancel your order before production begins, please contact us as soon as possible. In some cases, a cancellation fee may apply.
- Deposits are non-refundable unless otherwise agreed at the time of order.
2. Returns & Refunds
- As per the Consumer Contracts Regulations 2013, custom-made furniture is exempt from the standard 14-day return policy.
- We do not accept returns for bespoke or made-to-order items unless they are faulty or not as described.
3. Faulty or Damaged Goods
- If your bespoke furniture arrives damaged or faulty, please notify us within 48 hours of delivery.
- We will assess the issue and offer a repair, replacement, or refund depending on the circumstances.
- If a replacement or repair is required, we will arrange this as soon as possible at no extra cost to you.
4. Product Specifications & Variations
- Due to the nature of bespoke craftsmanship, slight variations in materials, finishes, and colours may occur.
- All specifications will be confirmed before production begins, and we ensure that each item meets the agreed design.
5. Deposits & Payment Terms
- A non-refundable deposit (typically 30-50%) is required at the time of order confirmation.
- The remaining balance is due before delivery or as agreed in writing.
- Failure to complete payment may result in delays or cancellation of the order.
6. Delivery & Lead Times
- Lead times for bespoke furniture vary based on design complexity and production schedule.
- Estimated delivery dates will be provided at the time of order.
- If there are any delays beyond our control, we will keep you informed.
7. Contact Us If you have any questions regarding your bespoke order, please contact our customer service team at 01253 600600